Política de reembolso

🌐 Return & Refund Policy (Worldwide Coverage – 15 Days)

At ShredLight, we offer a 15-day return policy, available worldwide. This means you have 15 days after receiving your order to request a return, no matter where you are located.

✅ Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition you received it — unused, unmodified, and in its original packaging.
  • All original accessories, manuals, or components must be included.
  • You must provide a receipt or proof of purchase.

⚠️ Items returned without prior approval will not be accepted.

To start a return, please contact us at shredlight@gmail.com.
Once approved, you’ll receive the return address and instructions on how to ship your item back.

🚚 Return Shipping Costs

  • If the item is defective, damaged, or incorrect, we will cover the return shipping costs or provide a replacement at no charge.
  • For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
    We recommend using a trackable shipping method to ensure your return reaches us safely.

⚙️ Damaged or Defective Products

Please inspect your order as soon as it arrives.

If the product is damaged, defective, or incorrect, contact us immediately at shredlight@gmail.com so we can evaluate the issue and make it right (replacement, repair, or refund).

🚫 Non-Returnable Items

Certain items cannot be returned, such as:

  • Customized or personalized products
  • Items marked as final sale
  • Gift cards

Please contact us if you’re unsure whether your item qualifies for return.

🔄 Exchanges

If you’d like to exchange an item, the fastest way is to return the original.
Once it’s accepted, you can make a new purchase for the desired product.

💰 Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.
Your bank or credit card company may take additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved, please contact us at shredlight@gmail.com.

🇪🇺 European Union Customers

If your order is shipped to the European Union, you have a legal right to withdraw your purchase within 14 days of delivery, for any reason and without justification, as required by EU consumer protection law.

Our 15-day policy covers and extends this right.

🌎 Global Compliance

This policy is designed to comply with international consumer protection standards, including those in the United States, European Union, United Kingdom, Canada, Australia, and other major markets.

📩 Contact

If you have any questions about your return or refund, please contact us at:

📧 shredlight@gmail.com