Política de envío

📦 Shipping Policy

Last Updated: 10/10/2025

At ShredLight, we work hard to ensure your order arrives as quickly as possible, in perfect condition, and without complications. Please review our shipping policy below.

📦 Where is my order shipped from?

We ship directly from our international warehouses and suppliers, primarily located in Europe, North America, and Asia.

This allows us to offer competitive pricing while maintaining high product quality.

🌍 Where do we ship?

We offer worldwide shipping.

If your country is available at checkout, we ship to your location.

🌎 International Shipping

We partner with trusted international carriers to ensure safe and reliable delivery.

Delivery times may vary depending on:

  • Your location

  • Customs processing

  • Local carrier performance

🌎 International Shipping Policy – LATAM

🌍 Shipping Coverage

We ship to multiple countries across Latin America, including Colombia, Peru, Ecuador, and more.

Orders are processed and dispatched from our international facilities within the timeframes indicated on each product page.

Delivery times may vary depending on destination, customs regulations, and logistics availability.

🧾 Required Customs Documentation

Some LATAM countries may require additional information for customs clearance, such as:

  • National ID (DNI, RUT, RUC, etc.)

  • Tax identification number

  • Proof of payment or invoice

This information may be required to release your package.

✉️ Data Request Procedure

If required, our team will contact you via the email provided at checkout to request necessary documentation.

You must provide the requested information within 10 calendar days.

🚫 Failure to Respond

If the required information is not provided within 10 days and the package is held or returned:

  • No refund will be issued

  • The order will be considered forfeited

By placing an order, you accept responsibility for complying with customs requirements.

📦 Tracking & Support

Once your order is shipped, you will receive a tracking number via email.

For any shipping-related questions, contact us at:
📧 americanrctorque@gmail.com

Please include your order number for faster assistance.

⚠️ Important Notice

The buyer is responsible for complying with local customs regulations.

ShredLight is not responsible for:

  • Customs delays

  • Import taxes or duties

  • Returned shipments due to missing documentation

⏱️ Estimated Delivery Times

Order Processing Time:
2–4 business days

🇪🇺 Europe:
7–12 business days

🇺🇸 United States:
5–7 business days

🌎 Latin America (LATAM):
15–20 business days

Delivery times are estimates and may vary due to external factors.

📮 Order Tracking

After your order is shipped:

  • You will receive a confirmation email

  • A tracking number will be provided shortly after

💸 Shipping Costs

Shipping costs are calculated at checkout based on your location.

We may offer:

  • Free shipping on selected products

  • Promotional shipping discounts

🛃 Customs & Import Taxes

Some countries may apply customs duties or import taxes.

These charges are:

  • Not included in the product price

  • The responsibility of the customer

📦 Delivery Issues

If your order is:

  • Delayed beyond expected time

  • Lost or damaged

Please contact us at:
📧 shredlight@gmail.com

We will assist you as quickly as possible.